Previous incidents

RESOLVED:
Emergency maintenance impacting voice, data, and SMS on 23458 and 20404 IMSIs

Services Impacted:

Data, SMS, Voice

Maintenance Window:

2025-11-18 06:00:00 --- 2025-11-18 09:00:00

Description:

Our connectivity partner's emergency maintenance has completed, service metrics have returned to normal levels and are currently stable. Eseye continue to monitor for any ongoing issues caused by this maintenance.

Incident Resolved
The myPayter service is back in operational state.

Incident status: Monitoring
On October 2nd during a routine maintenance window we experienced issues with devices re-authenticating resulting in network congestion. This impacted LTE/4G only and was quickly resolved.

On October 3rd we identified an abnormal increase in data requests and increased packet loss of GPT sessions. As a preventative measure we have rolled back changes on our Packet Routers to alleviate signaling issues.

Incident resolved
All systems are operational.

Update from Onomondo: The issue with elevated authentication times on LTE/4G caused by congestion have now been resolved, and services are fully operational. We will continue to closely monitor for any residual issues. Thank you for your patience and understanding. Received at Sep 10, 10:38 CEST

Further update from Onomondo: The signalling and authentication issues have now been resolved. We are fully operational. We will continue to monitor the situation for any lingering issues. We thank you for your patience.

Received at Sep 9, 16:37 CEST

Update from onomondo: The signalling and authentication issues have now been resolved. We are fully operational. We will continue to monitor the situation for any lingering issues. We thank you for your patience, received at Sep 9, 11:01 CEST

Update from Onmondo -
The signalling and authentication issues have now been resolved. We are fully operational.
We will continue to monitor the situation for any lingering issues. We thank you for your patience.