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Degraded

Onomondo - Packet Routers issue affecting device data sessions

Oct 03, 2025 at 12:06pm UTC
Affected services
SIM: Onomondo

Resolved
Oct 03, 2025 at 01:30pm UTC

Incident status: Monitoring
On October 2nd during a routine maintenance window we experienced issues with devices re-authenticating resulting in network congestion. This impacted LTE/4G only and was quickly resolved.

On October 3rd we identified an abnormal increase in data requests and increased packet loss of GPT sessions. As a preventative measure we have rolled back changes on our Packet Routers to alleviate signaling issues.

Created
Oct 03, 2025 at 12:06pm UTC

Update from Onomondo - We are observing increased packet loss on GTP tunnels and are currently investigating the issue at 13:52CET