Previous incidents

December 2025
No incidents reported
November 2025
Nov 18, 2025
1 incident

eseye Emergency Maintenance

Downtime

Resolved Nov 18, 2025 at 09:54am UTC

RESOLVED:
Emergency maintenance impacting voice, data, and SMS on 23458 and 20404 IMSIs

Services Impacted:

Data, SMS, Voice

Maintenance Window:

2025-11-18 06:00:00 --- 2025-11-18 09:00:00

Description:

Our connectivity partner's emergency maintenance has completed, service metrics have returned to normal levels and are currently stable. Eseye continue to monitor for any ongoing issues caused by this maintenance.

1 previous update
October 2025
Oct 17, 2025
1 incident

myPayter logins issue

Degraded

Resolved Oct 17, 2025 at 09:42am UTC

Incident Resolved
The myPayter service is back in operational state.

1 previous update
Oct 03, 2025
1 incident

Onomondo - Packet Routers issue affecting device data sessions

Degraded

Resolved Oct 03, 2025 at 01:30pm UTC

Incident status: Monitoring
On October 2nd during a routine maintenance window we experienced issues with devices re-authenticating resulting in network congestion. This impacted LTE/4G only and was quickly resolved.

On October 3rd we identified an abnormal increase in data requests and increased packet loss of GPT sessions. As a preventative measure we have rolled back changes on our Packet Routers to alleviate signaling issues.

1 previous update
Oct 02, 2025
1 incident

Onomondo - authentication issues on 4G/LTE

Resolved Oct 02, 2025 at 04:39pm UTC

Incident resolved
All systems are operational.