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April Cloud Payment Service outage summary

Apr 29 at 09:32am CEST
Affected services
Cloud Payment Server - Production
Cloud Payment Server - Test

Resolved
Apr 29 at 09:32am CEST

In April Cloud Payment Service was unavailable on

2025-04-06 between 8:00 and 8:45 UTC
CPS restarted due to heavy load and was failing to recover during this period of time.

2025-04-15 8:22 UTC (11 minutes)
CPS had a database issue causing the service to become unavailable.

The load issue has been found and resolved preventing this from happening further.
The database has adjusted to prevent this from happening again.