RESOLVED: We have confirmed that all platform components impacted during the incident have recovered and service levels have returned to normal.

We are now observing positive signs that the platform has recovered, and terminal connectivity has been restored. We will continue to monitor the platform closely.

We are observing that the platform is beginning to recover, and terminal connectivity is slowly being restored.

A key component for CPS has to be restarted to resolve the problem. There will be some downtime for all terminals using the CPS service while this takes place.

Engineers are continuing to investigate the ongoing incident and are attempting to implement a work around for the impacted terminals.

We have received reports of additional issues impacting some terminals, including MyPayter reporting incorrect statuses and updates failing on certain terminals. Further investigation is currently underway.

The Cloud Payment Service has been restored and is now operating normally.
We will continue to monitor the service closely to ensure stability.

We have identified an issue that will be affecting a small set of terminals connecting to the CPS service.
Our engineers are working on a fix now.