Incidents reported on status page for Payter BV https://status.payter.com/ https://d1lppblt9t2x15.cloudfront.net/logos/af5e7dd18995c99f75ca95d7517d18e8.png https://status.payter.com/ en https://status.payter.com/incident/896606 Fri, 15 May 2026 10:16:00 -0000 https://status.payter.com/incident/896606#3d42a52129382acf31319b0d2d6b9974fd393786a08cca9b4ce165659ba7ab33 RESOLVED The MyPayter portal has resumed to normal operation. https://status.payter.com/incident/896606 Fri, 15 May 2026 09:50:00 -0000 https://status.payter.com/incident/896606#63f61f6db9334079205a64819bba5a701e17366021172aaff8b12c8f75f9e29b We are aware that the MyPayter portal is currently experiencing an issue reporting transactions. Our engineers are investigating. https://status.payter.com/incident/895675 Thu, 14 May 2026 08:17:00 -0000 https://status.payter.com/incident/895675#48ce17497a33afef53940693298c2affdf1a19d0071a2e7ff953eaa9605c7b07 Engineers have observed full system recovery and the platform has returned to normal operation. https://status.payter.com/incident/895675 Thu, 14 May 2026 07:35:00 -0000 https://status.payter.com/incident/895675#da75a48cd5c23167be4afceeadc97e88a876862c3559f6ef4aeecb81de7bbd39 We are continuing to monitor and investigate the platform. https://status.payter.com/incident/895675 Thu, 14 May 2026 07:01:00 -0000 https://status.payter.com/incident/895675#b8cf52f1fda22106dabab27839bf7fac08c014e2d3daee7f016cd9846ac8002f DEGRADED - We are aware of an issue that will be affecting some terminals using our our Cloud Payment Service and a potential delay in reporting for the MyPayter Portal, our engineers are currently investigating the cause. https://status.payter.com/ Thu, 14 May 2026 06:27:04 +0000 https://status.payter.com/#6c25c3304da1d94aa67c994b5615d2a2870ebead167a53a15fb2d3d89296ad35 Cloud Payment Server - Test recovered https://status.payter.com/ Thu, 14 May 2026 06:24:06 +0000 https://status.payter.com/#6c25c3304da1d94aa67c994b5615d2a2870ebead167a53a15fb2d3d89296ad35 Cloud Payment Server - Test went down https://status.payter.com/incident/890030 Thu, 07 May 2026 10:00:00 -0000 https://status.payter.com/incident/890030#a783fbaf3c871c50d3123565958f4f0577699a326d41d0fb43f3a303a8070e6f RESOLVED: Engineers have not observed any further issues, and the platform is operating at normal levels. https://status.payter.com/incident/890030 Thu, 07 May 2026 09:44:00 -0000 https://status.payter.com/incident/890030#2fdf9f1c0e3148ed7952c4d4ca6fddc1b499a23827a2ba986e5bf9481426c517 The platform has returned to normal operating levels, the issues with terminal updates have been resolved, and engineers continue to monitor for any further errors. https://status.payter.com/incident/890030 Thu, 07 May 2026 09:00:00 -0000 https://status.payter.com/incident/890030#e2b9390096f5d51682a900fb85ec1eaf96e10693101c08bd70477cb20a2efde1 A fix has been implemented, and Engineers are actively monitoring the platform while the backlog of requests is processed. https://status.payter.com/incident/890030 Thu, 07 May 2026 08:11:00 -0000 https://status.payter.com/incident/890030#4db0a8b6827a90f6bd8cc1ddf22ec36e3ecd19ba2a371dd97f82aad8304edcf9 Engineers have identified the cause and are actively working to implement a fix. https://status.payter.com/incident/890030 Thu, 07 May 2026 07:57:00 -0000 https://status.payter.com/incident/890030#f6f0f62c8771f8d909a332475c5582e198a895d4d619271e0ea180bf46f1a1a8 We are currently experiencing issues with terminal updates, Engineers are investigating and will provide a further updates as soon as possible. https://status.payter.com/incident/889199 Wed, 06 May 2026 16:21:00 -0000 https://status.payter.com/incident/889199#0b08a1719830129e613931acfac1494a858aca199dea6311615a15f1e37f53e0 RESOLVED: We have confirmed that all platform components impacted during the incident have recovered and service levels have returned to normal. https://status.payter.com/incident/889199 Wed, 06 May 2026 16:02:00 -0000 https://status.payter.com/incident/889199#3f09528f0abe3bba1668d20d1d62ea803d98bd2e84754891157977df01cc0625 We are now observing positive signs that the platform has recovered, and terminal connectivity has been restored. We will continue to monitor the platform closely. https://status.payter.com/ Wed, 06 May 2026 15:41:15 +0000 https://status.payter.com/#dc4500f6609fc9cc1ef918c46d37f7a4bd39ee26068589e20d5225e366569f0a Cloud Payment Service recovered https://status.payter.com/ Wed, 06 May 2026 15:40:04 +0000 https://status.payter.com/#dc4500f6609fc9cc1ef918c46d37f7a4bd39ee26068589e20d5225e366569f0a Cloud Payment Service went down https://status.payter.com/incident/889199 Wed, 06 May 2026 15:40:00 -0000 https://status.payter.com/incident/889199#a6e4b9780ec2d1772e3f0fc95fd547199774a1d095f5efb37acc432e4426c3d0 We are observing that the platform is beginning to recover, and terminal connectivity is slowly being restored. https://status.payter.com/incident/889199 Wed, 06 May 2026 15:04:00 -0000 https://status.payter.com/incident/889199#3590692f8a0e9c6c0dbb552b65d1db5be6d9826569bf8c83238348cb27c23d9c A key component for CPS has to be restarted to resolve the problem. There will be some downtime for all terminals using the CPS service while this takes place. https://status.payter.com/incident/889199 Wed, 06 May 2026 14:31:00 -0000 https://status.payter.com/incident/889199#f18db4f1b2ceee4370cae92a8972555942c7cc5afe7dfbf515778d82716d8f0a Engineers are continuing to investigate the ongoing incident and are attempting to implement a work around for the impacted terminals. https://status.payter.com/incident/889199 Wed, 06 May 2026 14:02:00 -0000 https://status.payter.com/incident/889199#ccacf88f3aa44e1a5aa88c673caceb23ebf465bbda9d3e8a5cfe65dd3efcd0ea We have received reports of additional issues impacting some terminals, including MyPayter reporting incorrect statuses and updates failing on certain terminals. Further investigation is currently underway. https://status.payter.com/incident/889199 Wed, 06 May 2026 12:41:00 -0000 https://status.payter.com/incident/889199#d0b075f8b86892adebc4cfb0469b610792294217d5fed1d3315ae204cffaba2f The Cloud Payment Service has been restored and is now operating normally. We will continue to monitor the service closely to ensure stability. https://status.payter.com/incident/889199 Wed, 06 May 2026 12:18:00 -0000 https://status.payter.com/incident/889199#4ffdbf1c4ff37d4bc12fb8a0d9f6cdbc8d116373eb1751b6bcef61bc6c6174e5 We have identified an issue that will be affecting a small set of terminals connecting to the CPS service. Our engineers are working on a fix now. https://status.payter.com/ Wed, 29 Apr 2026 04:44:04 +0000 https://status.payter.com/#a1222470360df439c5cc5c5b719214c80c787dbd7614131127921fac8a85b4fd Cloud Payment Service recovered https://status.payter.com/ Wed, 29 Apr 2026 04:43:30 +0000 https://status.payter.com/#a1222470360df439c5cc5c5b719214c80c787dbd7614131127921fac8a85b4fd Cloud Payment Service went down https://status.payter.com/ Wed, 29 Apr 2026 04:40:34 +0000 https://status.payter.com/#13e252b14b5bb88d40149985b2d014f3799688af39899a6f7b654a7cdfecd84c Cloud Payment Service recovered https://status.payter.com/ Wed, 29 Apr 2026 04:39:18 +0000 https://status.payter.com/#13e252b14b5bb88d40149985b2d014f3799688af39899a6f7b654a7cdfecd84c Cloud Payment Service went down https://status.payter.com/incident/872297 Wed, 29 Apr 2026 04:30:10 -0000 https://status.payter.com/incident/872297#75631b39c650762bff7f3a1c25b492eb0028b7d4020800468128234667d973d2 On Wednesday 29th April, between 04:30 and 05:00 UTC, essential planned maintenance will take place resulting in a brief outage of the Payter Cloud Payment Service (CPS). The impact will vary from 1 to 7 minutes depending upon your network configuration. Action on your part may be recommended, though is not mandatory. For more information, please review the detailed section on the Payter Documentation Portal at the link below. [Visit the Documentation Portal](https://docs.payter.com/docs/maintenance) Kind Regards, Payter https://status.payter.com/incident/879547 Sat, 25 Apr 2026 19:21:00 -0000 https://status.payter.com/incident/879547#4205758c899a7caed4f74b9671ff1f2cf0bde500355795bb3365f577087abdcd RESOLVED The MyPayter Portal has returned to normal operation. https://status.payter.com/incident/879547 Sat, 25 Apr 2026 16:34:00 -0000 https://status.payter.com/incident/879547#2bf3c008458d5d81a88677fb334ab6333e39d76b881eab956efe25422e015ec6 We have applied a fix and continue to monitor the service and performance. https://status.payter.com/ Sat, 25 Apr 2026 16:24:42 +0000 https://status.payter.com/#f18f7837f5dfb7b2486870b2dfc1316b00bf654c8e5c96f4f64f39966ab38f7b Cloud Payment Service recovered https://status.payter.com/ Sat, 25 Apr 2026 16:23:38 +0000 https://status.payter.com/#f18f7837f5dfb7b2486870b2dfc1316b00bf654c8e5c96f4f64f39966ab38f7b Cloud Payment Service went down https://status.payter.com/incident/879547 Sat, 25 Apr 2026 15:15:00 -0000 https://status.payter.com/incident/879547#544aef16efb8907b6e6a724bdefbab38573fc1c0305aac089319746efbe30d27 We are currently investigating a reported issue with the MyPayter portal updating some Apollo terminals. https://status.payter.com/incident/879042 Fri, 24 Apr 2026 18:15:00 -0000 https://status.payter.com/incident/879042#538736b110a14583e8022e4e1663aa3de5eb6f820a99c5e0ad849c39cfc03658 RESOLVED CPS service continues to operate as normal. No further errors have been observed. We continue to monitor the service. https://status.payter.com/incident/879042 Fri, 24 Apr 2026 17:39:00 -0000 https://status.payter.com/incident/879042#fa1379dae70a680e2b9ac78bae6f46ae769985f80d6fe7e76049fc84932a25d7 No further errors have been observed after the service was restored. We are continuing to monitor the service closely at this time. https://status.payter.com/ Fri, 24 Apr 2026 17:35:05 +0000 https://status.payter.com/#b486240dc846663860c97e59ece8dd72d29eac1b48a9ea519615c7f31e027182 Cloud Payment Service recovered https://status.payter.com/ Fri, 24 Apr 2026 17:34:12 +0000 https://status.payter.com/#b486240dc846663860c97e59ece8dd72d29eac1b48a9ea519615c7f31e027182 Cloud Payment Service went down https://status.payter.com/incident/879042 Fri, 24 Apr 2026 17:12:00 -0000 https://status.payter.com/incident/879042#29986df9aea8bdb5b5d4749bc4e6d9a18cc7ad9e19dde674fdaf62673189f04e The Cloud Payment Service has been restored and is now operating normally. We will continue to monitor the service closely to ensure stability. https://status.payter.com/ Fri, 24 Apr 2026 17:04:19 +0000 https://status.payter.com/#18b38a370f3ec2fcd96f7fb6b427132d6ea588b1d800d14735c6eb0719c34db5 Cloud Payment Service recovered https://status.payter.com/incident/879042 Fri, 24 Apr 2026 16:57:00 -0000 https://status.payter.com/incident/879042#40d76dd504ec406264cdcaeb48163539694a60e878fac6faf993476b9d7f5c2c We are currently investigating an issue affecting the Cloud Payment Service. We are working to identify the root cause and will provide further updates as soon as more information becomes available. https://status.payter.com/ Fri, 24 Apr 2026 16:32:14 +0000 https://status.payter.com/#18b38a370f3ec2fcd96f7fb6b427132d6ea588b1d800d14735c6eb0719c34db5 Cloud Payment Service went down https://status.payter.com/incident/878832 Fri, 24 Apr 2026 11:17:00 -0000 https://status.payter.com/incident/878832#d32f23098bda6d5151e6497b6d5d5db15f15db6571f9ae10f25e98cbbe21ba23 The service has returned to normal operation and incident is closed https://status.payter.com/incident/878832 Fri, 24 Apr 2026 11:01:00 -0000 https://status.payter.com/incident/878832#9bdcb74b6a04090cdf052b8e99ddb84f70cd6abda196258cccc16ddd9ca6bb8d We are seeing transactions coming through the MyPayter Portal following the applied fix. We will continue to monitor the situation closely. https://status.payter.com/incident/878832 Fri, 24 Apr 2026 10:46:00 -0000 https://status.payter.com/incident/878832#a5a90c31a56476c0d7218901decea316de5a5fa74f22392a3eff9fd2914b04c8 We have applied a fix and are seeing improvements, we continue to monitor the situation. https://status.payter.com/incident/878832 Fri, 24 Apr 2026 09:48:00 -0000 https://status.payter.com/incident/878832#8b3d194f6e432b23496eb392414b63567821416c4b5f9c086c25bba49eef8273 We are investigating an issue with the MyPayter Portal causing a delay in transactions being reported. This issue is currently impacting only the Apollo family of devices. We are working to resolve the problem as quickly as possible. https://status.payter.com/incident/877276 Wed, 22 Apr 2026 15:52:00 -0000 https://status.payter.com/incident/877276#d1050cc69cf0a70f32ec08ab75b6d48fc0181ca3204e33e7bda7871950141444 Resolved. The service has returned to normal operation. https://status.payter.com/incident/877276 Wed, 22 Apr 2026 14:56:00 -0000 https://status.payter.com/incident/877276#47f24159f2071531ab358c8c7e0a1a7abf95ab9cfa837bd383a98dc55e1d1552 We have applied a fix and are seeing improvements, we continue to monitor the situation. https://status.payter.com/incident/877276 Wed, 22 Apr 2026 13:53:00 -0000 https://status.payter.com/incident/877276#ceb9878bec1e7736089a74ca73dab4bf206bb1e9c72a478b1f1ad63d7a6c100c We are investigating an issue with the MyPayter Portal for a delay in transactions being reported. We are working to fix the problem as quickly as we can. https://status.payter.com/incident/870475 Mon, 13 Apr 2026 13:26:00 -0000 https://status.payter.com/incident/870475#e61b2550a3fcdd119b9f137d8d62beffb5d77dc285ca0ae951552677625a57e6 Monitoring. A fix has been implemented and successfully resolved the issue for the affected terminals. We are continuing to monitor the system. https://status.payter.com/incident/870475 Mon, 13 Apr 2026 09:15:00 -0000 https://status.payter.com/incident/870475#d8c8dfeddd37fac870f7d560e2fbbda099783346a546d21864c6f14ac135f817 We have identified an issue affecting our CPS service resulting in some terminals being unable to report their state. A fix is being implemented and improvements will be seen within the next hour. https://status.payter.com/ Sat, 11 Apr 2026 17:35:14 +0000 https://status.payter.com/#dfac79580fc75f7e44f2bdd378ff347367219f83f346a5b72648b88be4475102 Cloud Payment Server - Test recovered https://status.payter.com/ Sat, 11 Apr 2026 17:34:31 +0000 https://status.payter.com/#dfac79580fc75f7e44f2bdd378ff347367219f83f346a5b72648b88be4475102 Cloud Payment Server - Test went down https://status.payter.com/ Wed, 25 Mar 2026 14:39:00 +0000 https://status.payter.com/#41fddbff0fb384ab989bc035bddf113c797a7926788eaf6addc8bc3142b6ad9d SIM: Onomondo recovered https://status.payter.com/ Wed, 25 Mar 2026 14:34:04 +0000 https://status.payter.com/#41fddbff0fb384ab989bc035bddf113c797a7926788eaf6addc8bc3142b6ad9d SIM: Onomondo went down https://status.payter.com/incident/828215 Wed, 18 Feb 2026 19:08:00 -0000 https://status.payter.com/incident/828215#bc582e8c4e10798747c6fd1a6e69a32edebab142590af832fc65db99eb9bacbd We have identified the root cause and resolved the problem. We will continue to monitor the service. https://status.payter.com/incident/828215 Wed, 18 Feb 2026 18:56:00 -0000 https://status.payter.com/incident/828215#3726869811e23548e5f8529729b476b48c0814764cc3e94afbe83c3088d60690 We are currently investigating a reported issue with our CPS service. https://status.payter.com/incident/768208 Tue, 18 Nov 2025 09:54:00 -0000 https://status.payter.com/incident/768208#71bba880987d3154cb2ec61b78a898f5e79786ef1c91146bd0afd0605fbb4f04 RESOLVED: Emergency maintenance impacting voice, data, and SMS on 23458 and 20404 IMSIs Services Impacted: Data, SMS, Voice Maintenance Window: 2025-11-18 06:00:00 --- 2025-11-18 09:00:00 Description: Our connectivity partner's emergency maintenance has completed, service metrics have returned to normal levels and are currently stable. Eseye continue to monitor for any ongoing issues caused by this maintenance. https://status.payter.com/incident/768208 Tue, 18 Nov 2025 08:27:00 -0000 https://status.payter.com/incident/768208#19c932de0e686237f7bd5b1570980dca264b709c8025b0bfeae7164dc416f0f1 Major Notification Summary: We received Emergency maintenance notification from our MNO partner impacting voice, Data and SMS on 23458 and 20404 IMSI Services Impacted: Data,SMS, Voice Maintenance Window: 2025-11-18 06:00:00 --- Description: We received Emergency maintenance notification from Our MNO which is impacting Voice, Data and SMS on 23458 and 20404 IMSI. We are in touch with out MNO partner. https://status.payter.com/incident/735005 Tue, 28 Oct 2025 02:00:16 -0000 https://status.payter.com/incident/735005#9820dd335fd4ba82c8bcf07d4ef11d0f84db0124fc9a9e6986e1e1088f57491c On Tuesday 28th October between 02:00 and 03:00 UTC, planned maintenance will take place on the Payter Cloud Payment Service (CPS). The impact will vary depending on your specific network configuration. There are three potential scenarios defined in more detail here: https://docs.payter.com/docs/maintenance This maintenance is required to deploy several upgrades to the CPS system architecture for performance and scalability enhancements. Furthermore, additional IP Addresses are being added to the service to help reduce the impact of this maintenance for most users. During this window, there will be a brief interruption to the Cloud Payment Service. When unavailable, attempts to communicate with the service will result in a connection error response. https://status.payter.com/incident/735001 Sun, 19 Oct 2025 04:00:05 -0000 https://status.payter.com/incident/735001#448861abbe3ecd63f158a6f5e55f48706c4303b82b899910f9fe2670bdd2f459 On Sunday 19th October at 04:00 UTC, MyPayter will be unavailable for up to 90 minutes due to essential planned maintenance. During this time the MyPayter portal will be unavailable, as will the Payter Data API. Users attempting to access the MyPayter portal will find an "Under Maintenance" holding page, and attempts to utilise the Data API will result in a connection error. There is no impact to Payter payment terminal solutions which will continue to function normally, as will the Payter Cloud Payment Service (CPS). This maintenance is required to deploy several upgrades to the MyPayter system architecture for performance and scalability enhancements. Further information can be found here: https://docs.payter.com/docs/maintenance https://status.payter.com/incident/745313 Fri, 17 Oct 2025 09:42:00 -0000 https://status.payter.com/incident/745313#1844cba6a9712c2651bccaf83a26a1869d09af7bf5cce6c13af68db5c85b281b Incident Resolved The myPayter service is back in operational state. https://status.payter.com/incident/745313 Fri, 17 Oct 2025 09:32:00 -0000 https://status.payter.com/incident/745313#242ad551bd4c20956e45816ce9f6fd570c2b9f300eb9f54dc46897d8fb8a6b8f We are currently investigating reports of the myPayter portal login failures and general performance issues. https://status.payter.com/incident/737012 Wed, 08 Oct 2025 00:00:22 -0000 https://status.payter.com/incident/737012#f4b96787c48cd970bd65f4a11ae860af73304a03accd48366f09c04f150c992b Between 00:00 and 00:20 UTC we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/736949 Fri, 03 Oct 2025 13:30:00 -0000 https://status.payter.com/incident/736949#0cdb3221bb522bb4f4cdde4d6b3145e2659d2a98e40aba4d94486c13589b4069 Incident status: Monitoring On October 2nd during a routine maintenance window we experienced issues with devices re-authenticating resulting in network congestion. This impacted LTE/4G only and was quickly resolved. On October 3rd we identified an abnormal increase in data requests and increased packet loss of GPT sessions. As a preventative measure we have rolled back changes on our Packet Routers to alleviate signaling issues. https://status.payter.com/incident/736949 Fri, 03 Oct 2025 12:06:00 -0000 https://status.payter.com/incident/736949#7655376411b544b613b645aca98b33833c499c0a395c9bc4db941aca74ff17e2 Update from Onomondo - We are observing increased packet loss on GTP tunnels and are currently investigating the issue at 13:52CET https://status.payter.com/incident/736309 Thu, 02 Oct 2025 16:39:00 -0000 https://status.payter.com/incident/736309#28321f4aeb07a1a61c6b4c5e77818beec6f156b152cfe894d76b95348a926706 Incident resolved All systems are operational. https://status.payter.com/incident/731959 Tue, 30 Sep 2025 01:00:53 -0000 https://status.payter.com/incident/731959#42970e646f406ca07dd498a50ade40cdcb46aa529498dedc50d2cfb04621027d To ensure the continued stability and performance of our platform, we will be conducting scheduled maintenance for Cloud Payment Service. Maintenance Window: Date: Tuesday 30th September 2025 Start Time: 01:00 AM UTC End Time: 01:15 AM UTC Expected Duration: less than 1 minute Impact: During this maintenance window, we anticipate a service outage of approximately 30 seconds. While the full window is reserved for the work, the actual downtime for users is expected to be minimal. We have scheduled this maintenance during a low-traffic period to minimise disruption. We appreciate your patience and understanding as we work to improve our service. https://status.payter.com/incident/731956 Sun, 28 Sep 2025 04:00:24 -0000 https://status.payter.com/incident/731956#80fa1f7a5089f8932631fe3e0c7bd3fdbee1b77697dfaef1912441b456bc0312 To ensure the continued stability and performance of our platform, we will be conducting scheduled maintenance for myPayter. Maintenance Window: Date: Sunday 28th September 2025 Start Time: 04:00 AM UTC End Time: 04:15 AM UTC Expected Duration: less than 1 minute Impact: During this maintenance window, we anticipate a service outage of approximately 30 seconds. While the full window is reserved for the work, the actual downtime for users is expected to be minimal. We have scheduled this maintenance during a low-traffic period to minimise disruption. We appreciate your patience and understanding as we work to improve our service. https://status.payter.com/incident/721705 Wed, 10 Sep 2025 08:43:00 -0000 https://status.payter.com/incident/721705#2703b449079e2bb797ab5282dced86645873ef9eeb0ddf06729165737d19114e Update from Onomondo: The issue with elevated authentication times on LTE/4G caused by congestion have now been resolved, and services are fully operational. We will continue to closely monitor for any residual issues. Thank you for your patience and understanding. Received at Sep 10, 10:38 CEST https://status.payter.com/incident/721705 Wed, 10 Sep 2025 07:52:00 -0000 https://status.payter.com/incident/721705#109f62c68282ff6d414842ede0cf58fce34ba76cc20217271e79383298ae9522 Update from Onomondo: We are in ongoing coordination with our IPX provider to ensure congestion across all ranges is being cleared , received at Sep 10, 09:11 CEST https://status.payter.com/incident/721181 Tue, 09 Sep 2025 14:41:00 -0000 https://status.payter.com/incident/721181#629d4b1361c1a1bc799985075d919bdf2cc0efb379cd531c80dcb7536066edac Further update from Onomondo: The signalling and authentication issues have now been resolved. We are fully operational. We will continue to monitor the situation for any lingering issues. We thank you for your patience. Received at Sep 9, 16:37 CEST https://status.payter.com/incident/721181 Tue, 09 Sep 2025 13:56:00 -0000 https://status.payter.com/incident/721181#b9b17d6c5f4c3aa564588c97ca5b1a15af111707bd9834ceee1756a1303152d6 Update from: Onomondo experienced issues related to signaling and authentication, which may have affected connectivity. We are investigating and appreciate your patience. Received at Sep 9, 15:44 CEST https://status.payter.com/incident/721015 Tue, 09 Sep 2025 09:03:00 -0000 https://status.payter.com/incident/721015#b656e63560c08dec397f0e1bdb5927efbfcae0eef4e3c18fc3468905289bd543 Update from onomondo: The signalling and authentication issues have now been resolved. We are fully operational. We will continue to monitor the situation for any lingering issues. We thank you for your patience, received at Sep 9, 11:01 CEST https://status.payter.com/incident/721015 Tue, 09 Sep 2025 08:59:00 -0000 https://status.payter.com/incident/721015#c9491572a3abca60ef7878924c29c6d905b53b37f8481529814df1b1b8f89395 Update from onomondo: We have identified the issue and are actively working towards solving it, enabling devices to recover at Sep 9, 10:55 CEST https://status.payter.com/incident/721015 Tue, 09 Sep 2025 08:30:00 -0000 https://status.payter.com/incident/721015#b4d74a17e9c98fa0afbd0ceffa02d2e0233bdee06a1cb5c3d5a5854277193c21 Update from Onomondo - We're aware of the issues affecting signaling and are actively working to resolve them. We apologize for any inconvenience and appreciate your patience - at Sep 9, 10:29 CEST https://status.payter.com/incident/716329 Mon, 01 Sep 2025 11:26:00 -0000 https://status.payter.com/incident/716329#b1d965062aae25417d0a8176201683c18877a78574fcec426bb1cbd68d0ee39e Update from Onmondo - The signalling and authentication issues have now been resolved. We are fully operational. We will continue to monitor the situation for any lingering issues. We thank you for your patience. https://status.payter.com/incident/716329 Mon, 01 Sep 2025 10:47:00 -0000 https://status.payter.com/incident/716329#6da7b1459ecd6fdbe72e71c0997368d21a951fe7dbe807bb5ce0476337119108 Update from Onomondo - We have identified the issue and are actively working towards solving it, enabling devices to recover. https://status.payter.com/incident/716329 Mon, 01 Sep 2025 09:01:00 -0000 https://status.payter.com/incident/716329#a96f9d9ec31b1a28673602c8098de7d7d6429b4d76c11da64db053ea5a0712df We have received an update from Onomondo - "Onomondo experienced issues related to signaling and authentication, which may have affected connectivity. We are investigating and appreciate your patience." https://status.payter.com/incident/708475 Thu, 21 Aug 2025 00:00:53 -0000 https://status.payter.com/incident/708475#eeed81d7b68f05847e2862b0409c259f36a695b8c4b619a2fbc185bbb5f51cd9 Between 00:00 and 00:20 UTC we will perform emergency maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/707780 Mon, 18 Aug 2025 08:30:00 -0000 https://status.payter.com/incident/707780#e55aabc8f8fd9824bc368aac5c6e47e02922f83b98319985bcef0547f4d62ea7 Onomondo - The signalling and authentication issues have now been resolved - received at 10:20CET https://status.payter.com/incident/707780 Mon, 18 Aug 2025 07:33:00 -0000 https://status.payter.com/incident/707780#3c62617558998f590fca1ce047784ffa4c84ef645405252f2f95211fd2d23186 Update from onomondo - Our team is actively investigating and making progress toward restoring normal operations. We greatly value your patience - received from Onomondo at 09:13 CET https://status.payter.com/incident/707780 Mon, 18 Aug 2025 07:05:00 -0000 https://status.payter.com/incident/707780#036c300dc17ef13d4ce8d9696eeacf68b8426d2005a9c792aa3b612764931f6a Onomondo are investigate the Signal issues and working to restore full operations. We will keep you posted as we receive updates from Onomondo. https://status.payter.com/incident/627205 Tue, 29 Jul 2025 07:25:00 -0000 https://status.payter.com/incident/627205#373e6e0a9ba2b5bc5eda830991560040599f05b85a6e3557ffbd236e24fb3b8c Update from Onomondo - All systems are stable, and traffic is back to normal levels. Jul 28, 22:00 CEST https://status.payter.com/incident/627205 Mon, 28 Jul 2025 13:55:00 -0000 https://status.payter.com/incident/627205#27f9e57c929dfadd728c842bb5e0fc3e9cfd0ebd4406b4c27674cb98bcafc7a2 Onomondo upstream provider's upstream provider is having issues. Onomondo are waiting for an update from them. Jul 28, 15:27 CEST https://status.payter.com/incident/627205 Mon, 28 Jul 2025 12:37:00 -0000 https://status.payter.com/incident/627205#e561ff1377722f2952a69799f9b9a1ff8e50e0d05fcd7a8d0041e52e695769c5 Onomondo are investigating the issue together with their upstream IPX provider. All LTE/4G authentication is currently disabled. Update by Onomondo on Jul 28, 2025 - 14:19 CEST. We will keep you posted as we receive updates from Onomondo. https://status.payter.com/incident/596950 Thu, 05 Jun 2025 02:00:00 -0000 https://status.payter.com/incident/596950#9ad897b7b7379ef0add3212de2fedb3e1e5c58edb0d38f213bd4bf07f1350465 Between 02:00 and 02:20 UTC we will perform emergency maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/576911 Mon, 26 May 2025 02:00:45 -0000 https://status.payter.com/incident/576911#fb184062d709d10e7c0f5e7a128e7baac0446230795a50ac0b1e8fdf278b5d52 Between 02:00 and 02:20 UTC we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/553633 Tue, 29 Apr 2025 07:32:00 -0000 https://status.payter.com/incident/553633#354526c7d6896e0c71ce91decf8890d82a0f2c95fae4fa69405a7e7c1bbc5a26 In April Cloud Payment Service was unavailable on 2025-04-06 between 8:00 and 8:45 UTC CPS restarted due to heavy load and was failing to recover during this period of time. 2025-04-15 8:22 UTC (11 minutes) CPS had a database issue causing the service to become unavailable. The load issue has been found and resolved preventing this from happening further. The database has adjusted to prevent this from happening again. https://status.payter.com/incident/553618 Tue, 29 Apr 2025 07:18:00 -0000 https://status.payter.com/incident/553618#a9a1caaa3b7f39e21dac1cca295074bf67bc398a82a2a3656c701324a62059a8 In March Cloud Payment Service was unavailable on the following times 2025-03-15 19:11 UTC (4 minutes) 2025-03-22 11:41 UTC (4 minutes) 2025-03-23 6:53 UTC (8 minutes) 2025-03-23 10:49 UTC (22 minutes) 2025-03-23 11:58 UTC (8 minutes) 2025-03-23 17:17 UTC (3 minutes) 2025-03-25 17:34 UTC (3 minutes) 2025-03-25 17:48 UTC (3 minutes) 2025-03-25 18:13 UTC (12 minutes) This was caused by an overload of the system. We've added mitigation measures in our implementation to prevent this from happening, and are reworking our infrastructure for further stability. https://status.payter.com/incident/540243 Mon, 07 Apr 2025 02:00:44 -0000 https://status.payter.com/incident/540243#99864e646b9f2d6fd8cee512eb1dbb1ea69b88297e3b94346421ef30a4ac6453 Between 02:00 UTC and 02:20 UTC we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/528195 Mon, 17 Mar 2025 01:40:00 -0000 https://status.payter.com/incident/528195#9243d748cbd2f0e22c4e5bf9bef51c25c40df158c6913689494e4274b116b8a7 On 2025-03-17 between 1:40 and 2:00 UTC there will be maintenance on the connectivity of apollo terminals. During this time apollo terminals might experience connectivity interruption https://status.payter.com/incident/516677 Sat, 01 Mar 2025 01:00:45 -0000 https://status.payter.com/incident/516677#44385caf534b398f8a4fdbab6d3b2000e9426bceaf25708af13ec394fdd5c05c Between 02:00 CET and 02:15 CET we will perform maintenance of Cloud Payment Service database, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/515403 Wed, 19 Feb 2025 08:28:00 -0000 https://status.payter.com/incident/515403#5f87d9a4e2d0f1290b9b63d926049599337f0032a8024c3deee051982ba2019d On the following dates there was a CPS service outage due to heavy burst load: 2025-02-13 01:59 CET (2 minutes) 2025-02-14 01:59 CET (2 minutes) 2025-02-14 02:08 CET (1 minute) 2025-02-14 03:04 CET (2 minutes) 2025-02-15 02:07 CET (2 minutes) 2025-02-17 12:34 CET (3 minutes) followed by an emergency maintenance to scale up the the services to prevent this from happening at 2025-02-18 07:20 CET (4 minutes) https://status.payter.com/incident/475183 Thu, 12 Dec 2024 06:00:20 -0000 https://status.payter.com/incident/475183#5c6a8a911ee221c20100fd0a31bf16da478ee71be2104d239624d25909131ff1 Between 07:00 CET and 07:15 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/471542 Thu, 05 Dec 2024 06:00:04 -0000 https://status.payter.com/incident/471542#1338ae44032ea8c5f63405e23b3ff471bb68e561bfacf9d5a23f5bf31a9fb475 Between 07:00 CET and 07:15 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/454363 Mon, 04 Nov 2024 06:00:47 -0000 https://status.payter.com/incident/454363#1bdc72f61d66185e3d098b6cafd9a3b79609e93c25e10c1ead324f72918ac022 CPS will undergo maintenance and will be unavailable during this time https://status.payter.com/incident/443099 Fri, 11 Oct 2024 19:16:00 -0000 https://status.payter.com/incident/443099#19c4aac20e43cfaf4b536e3535249e583211ecd0badc9fc610ce67a47181bbea From 17:06 till 17:31 there was a cluster outage causing Cloud Payment Service to be unavailable for services. We are further investigating the situation https://status.payter.com/incident/364274 Sat, 06 Jul 2024 05:00:00 -0000 https://status.payter.com/incident/364274#9729cdfd0551491156138eb6e2e95fa8fae467909faf2b5792083d849189cf98 Between 07:00 CET and 07:10 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/346299 Tue, 02 Apr 2024 05:00:00 -0000 https://status.payter.com/incident/346299#795e22a3bbc7dd526c953daecd0f0f11cd3d3571654d138277118b580d3c5f6b Between 07:00 CET and 07:10 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/338540 Sun, 17 Mar 2024 02:00:00 -0000 https://status.payter.com/incident/338540#e1ae4faaca88c77493d0bb25134fc62015eb32c425db17a6a3a0f2e5cf6e6458 Cloud Payments Service database is scheduled for maintenance at 17th of march 2:00 UTC. This may involve some downtime for Cloud Payments Service. https://status.payter.com/incident/323090 Tue, 06 Feb 2024 15:37:00 -0000 https://status.payter.com/incident/323090#938c52fad062809cfb1668b685488de1372496f4659700beff45969fbe30b7ad Apollo connectivity interruption: System outage causing Apollo terminals to lose connectivity to MyPayter and CPS from 13:06 to 13:53. Apollo terminals incorrectly marked offline in MyPayter till 16:30 https://status.payter.com/incident/319171 Thu, 01 Feb 2024 06:00:00 -0000 https://status.payter.com/incident/319171#cdc0b9c73654c59ae169c7f8591964b7e825ec653f07da9120f06b2ba66f6b02 Between 07:00 CET and 07:10 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/313374 Thu, 18 Jan 2024 06:00:00 -0000 https://status.payter.com/incident/313374#8e9752742202eb939ffcdaa9467fec18f702a07a1c3303c45a3714f9f1b136b4 Between 07:00 CET and 07:10 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/302894 Thu, 21 Dec 2023 06:00:00 -0000 https://status.payter.com/incident/302894#a317818cd4a5c9aef6437aca09217a3bb8ef09ed223057191f78c6a629b0105e Between 07:00 CET and 08:00 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/231121 Tue, 11 Jul 2023 01:00:00 -0000 https://status.payter.com/incident/231121#645165f9e3a1f081631ee71ca2f071fc59dca8abe9406e6308407d3140c24e7b Maintenance completed https://status.payter.com/incident/231121 Tue, 11 Jul 2023 00:00:00 -0000 https://status.payter.com/incident/231121#7dfceb4e2218d5a96e9d309e8f142ab35df354b7ef8959a51e1076f3d3d6fee6 Between 02:00 CET and 03:00 CET we will perform maintenance of Cloud Payment Service, during this time the service may become temporarily unavailable for a short period after which normal operation should resume. https://status.payter.com/incident/229864 Fri, 07 Jul 2023 02:00:00 -0000 https://status.payter.com/incident/229864#35aab1fb11fcdab0db1d8a7aba80ba9e570ff33730e177941089ca39267ec2df CPS maintenance was completed. https://status.payter.com/incident/225643 Wed, 28 Jun 2023 06:00:00 -0000 https://status.payter.com/incident/225643#8fc29dd7b8bb542eb68f8c2bcc664afc8ad98daece579194d4898a4110f692b6 CPS has recovered. We are monitoring closely.